Front desk staff was unwilling and unable to explain what services the resort fee covered * Overall- the Front Desk staff has completely lost its Aloha Spirit.

Hotel refused to refund resort fee of $29.00 per night - even though with the pool closed - there was no resort. It's not really Pono ( correct behavior) to lie to your customers. Rather than hoping, wishing or begging for the pool to be opened ( or re- opened.?).it's just easier to stay at a different hotel. They were snarky in suggesting that I could use the pool at the Orleans Hotel ( which is about 30 miles away). Front desk staff seem uninformed as to why the pool would be open in May and suddenly shut down again. 1) the pool (or even a sundeck) not being open on the 13th Floor despite verbal reassurances from the front desk staff and on their website in May 2023 that it was.- The front desk staff lied straight faced to me. In general, the California Hotel is in shabby condition. Unlike the 1970's - the California Hotel's hotel guests are overwhelmingly Kupuna ( senior citizens) from Hawaii on package tours.bag pull for Hawaiian Airlines is at 5.30 in the morning - so be prepared to have your sleep interrupted. It's not really kama'aina or local Hawaiian anymore - I will keep my memories of traveling there from Honolulu with my family during the 1970's and 1980's.

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